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Our customer is one of the world’s leading providers of supply chain solutions employ over 15,000 employees worldwide globally. They combines its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions.

 

The Challenges

  • Manage key account customer as a single point of contact for all business escalation and performance review
  • Increase and build rapport with customers through engagement with customers by providing business solutions
  • Provide business leads
  • Proactively provide issue resolutions and offer process improvements initiatives
  • Work closely with Account Manager to qualify new business leads
  • Lead Business Reviews with customers for business continuity and sustainable partnership
  • Align country’s Operation's Performance with global/regional goals
  • Ensure consistency and service quality in collaborations with other stakeholders
  • Govern customer Change Requests to ensure scope management & cost recovery
  • Manage customer escalations and drive continuous improvement programs
  • Share best practices across countries and accounts
  • Supports process standardization to attain an operating standard model
  • Participate in others cross-functional projects

What It Takes

  • Minimum Degree in Logistics or relevant discipline
  • Minimum 5 years experience in regional key account or operations management in customer fronting environement
  • Solid understanding of the principles of supply chain management
  • Excellent communications skills
  • Well developed people management skills; ability to lead and inspire teams to accomplish objectives
  • Strong analytical and problem solving skills; both short-term/tactical and long-term/strategic

Interested candidates please click the "Apply For This Job" Button. All information will be kept in the strictest confidential. Only shortlisted candidates will be notified.

Employment Agency No            : 11C5794